Major retailers are embracing the potential of mobile devices to bring in customers and drive business. Now, small businesses are focusing on mobile access to customers to boost their bottom line.
Mobile devices, particularly smartphones, are becoming the main channel for customers to interact with businesses. That means opportunities for merchants, from restaurants to car repair services to banks.
While social media like Twitter and Facebook are an effective form of social engagement for small businesses, a mobile-friendly website and payment options for smartphones and tablets can tilt long-term success in their favor.
The market is there for the taking: smartphone ownership in the U.S. is expected to more than triple by 2016.
Here are a few areas small businesses and entrepreneurs can focus on if they want to maintain, or expand, their mobile presence:
- Make the company website accessible to mobile devices
- Add a mobile payment option
- Make smartphones, tablets and other mobile tools available to the sales force
- Use virtual meeting apps like GroupMe to communicate with staff.